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IS Support Manager and Network Administrator (Skokie, Illinois).




BLUE CANYON PARTNERS, INC††††††††††††††††††††††††††††††††††††† Sept. 2008 Ė Till date

Manager, Information Systems Support

        Monitoring and maintenance for network and communication infrastructure in a small business environment.

        Network infrastructure includes Windows Server 2003, Exchange Server 2003, Dell storage server, iPhones with e-mail and calendar synching capability, Telephone and conference lines with voicemail feature.

        Yearly IT budgeting


COMPUTER PROJECTS OF ILLINOIS, INC (CPI) ††††††††††† Jan. 2007 Ė Aug. 2008

Computer Technician

        Helpdesk Support for clients of CPI using OpenFox Messenger, a querying and report creation software, provided by CPI.

        Utilize Track It web application for creating tickets and documenting problems and their resolutions.

        Glink application for remote connection, monitoring and troubleshooting clientsí UNIX servers.

        First line of support for reported client problems, including:

o       Unexpected build-up of message queue

o       OpenFox Messenger hangs during login

o       Problems with Java version on clientís computer

        Cisco VPN and remote desktop to clientís Windows station when Glink access is not provided. Stopping or restarting of some Windows services, or using a customer side version of Glink application while remotely logged in to their Windows computer through VPN or remote desktop access.

        Using Time Tracker to record time spent supporting each client.

        Execution of schedule operations such as tape backups, re-routing of IP addresses at customerís request, restarting customerís oracle listener or remote station.


INSIGHT (one month contract project) †††††††††††††††††††††††††††††††††††††††††††††††††††††††††† †††††††Nov. 2006

Computer Technician

        Change out system boards on a limited number of HP laptops.

        Breakdown of laptops and reassembly within a targeted time of 45 minutes or less.

        Replacement of CPU thermal grease

        Proper reporting for each completed laptop break/fix with laptopís serial number noted.

        Replaced the CPU and fan, card module, Keyboard connection, microphone and speaker module, function key pad module.


ZENITH BANK PLC†††††††††††††††† ††††††††††††††††††††††††††††††††††††††††††† †††††††††††Feb. 2005 - Sept. 2006

Systems Administrator

        Use of Phoenix, the bankís Windows based CRM software to support electronic banking services used by customers. The services included internet banking, and ATM (POS) machine support.

        Support for various application software, including web and desktop based applications, both commercial and proprietary. The applications were run in a Windows XP environment.

        Comprehensive testing of all in-house developed software applications before they were implemented.

        Interface between the IT Group Department and all customers, whether internal or external.

        Data entry for creation of new ATM cards, PINs for ATM and Mobile banking service, as-well-as for creation of new internet banking users.

        First line of support for Windows operating system, departmental printers, and network access problems.

        First line support for email client problems, including Microsoft outlook, and later Lotus Domino mail.


MULTI-LINKS TELECOMMUNICATIONS LTD †† ††††††††††††††June 2003 - Jan 2005

Internet Technician

        Technical support of internet service for clients using fixed wireless phones.

        Installation of dialup networking connection, with customerís login details.

        Support rendered in the office, at customerís location or over the phone.

        Site survey of prospective customerís location to verify availability of adequate CDMA signal levels for phone or internet service reception.




Bachelor of Science in Technical Management (Cum Laude) †††† ††††††††††††††††††††††††††††††††††† ††††††††Oct. 2008

With a concentration in Network and Communications Management



Higher Diploma in Software Engineering ††††††††††††††††††††††††††††††††††††††††††††††††† ††††††††††††††††2003

Diploma in Information Systems Management ††††††††††††††††††††††††††††††††††††††††††††††††††††† ††††2002

Certificate of Proficiency in Information Systems Management †††††††††††††††††††††††††† ††††2001



Diploma in Computer Engineering †††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††† ††††1999



Support for SonicWall Firewall NSA3500, Barracuda Spam Firewall 300

LAN\WAN protocols and Technologies

Basic Cisco IP networking, including routing, switching and VLAN

Remote Desktop and VPN

Microsoft Office 2003 including Word, Excel, Access, PowerPoint and Visio

Microsoft SQL Server 2000