OSIFO UYIEKPEN ITARE
IS Support Manager and Network Administrator (Skokie, Illinois).
BLUE CANYON PARTNERS, INC††††††††††††††††††††††††††††††††††††† Sept. 2008 Ė Till date
Manager, Information Systems Support
∑ Monitoring and maintenance for network and communication infrastructure in a small business environment.
∑ Network infrastructure includes Windows Server 2003, Exchange Server 2003, Dell storage server, iPhones with e-mail and calendar synching capability, Telephone and conference lines with voicemail feature.
∑ Yearly IT budgeting
COMPUTER PROJECTS OF ILLINOIS, INC (CPI) ††††††††††† †Jan. 2007 Ė Aug. 2008
∑ Helpdesk Support for clients of CPI using OpenFox Messenger, a querying and report creation software, provided by CPI.
∑ Utilize Track It web application for creating tickets and documenting problems and their resolutions.
∑ Glink application for remote connection, monitoring and troubleshooting clientsí UNIX servers.
∑ First line of support for reported client problems, including:
o Unexpected build-up of message queue
o OpenFox Messenger hangs during login
o Problems with Java version on clientís computer
∑ Cisco VPN and remote desktop to clientís Windows station when Glink access is not provided. Stopping or restarting of some Windows services, or using a customer side version of Glink application while remotely logged in to their Windows computer through VPN or remote desktop access.
∑ Using Time Tracker to record time spent supporting each client.
∑ Execution of schedule operations such as tape backups, re-routing of IP addresses at customerís request, restarting customerís oracle listener or remote station.
INSIGHT (one month contract project) †††††††††††††††††††††††††††††††††††††††††††††††††††††††††† †††††††Nov. 2006
∑ Change out system boards on a limited number of HP laptops.
∑ Breakdown of laptops and reassembly within a targeted time of 45 minutes or less.
∑ Replacement of CPU thermal grease
∑ Proper reporting for each completed laptop break/fix with laptopís serial number noted.
∑ Replaced the CPU and fan, card module, Keyboard connection, microphone and speaker module, function key pad module.
ZENITH BANK PLC†††††††††††††††† †††††††††††††††††††††††††††††††††††††††††††† †††††††††††Feb. 2005 - Sept. 2006
∑ Support for various application software, including web and desktop based applications, both commercial and proprietary. The applications were run in a †Windows XP environment.
∑ Comprehensive testing of all in-house developed software applications before they were implemented.
∑ Interface between the IT Group Department and all customers, whether internal or external.
Data entry for creation of new ATM cards, PINs
for ATM and
∑ First line of support for Windows operating system, departmental printers, and network access problems.
∑ First line support for email client problems, including Microsoft outlook, and later Lotus Domino mail.
MULTI-LINKS TELECOMMUNICATIONS LTD †† ††††††††††††††June 2003 - Jan 2005
∑ Technical support of internet service for clients using fixed wireless phones.
∑ Installation of dialup networking connection, with customerís login details.
∑ Support rendered in the office, at customerís location or over the phone.
∑ Site survey of prospective customerís location to verify availability of adequate CDMA signal levels for phone or internet service reception.
Bachelor of Science in Technical Management (Cum Laude) †††† ††††††††††††††††††††††††††††††††††† ††††††††Oct. 2008
With a concentration in Network and Communications Management
APTECH WORLDWIDE COMPUTER EDUCATION
Higher Diploma in Software Engineering ††††††††††††††††††††††††††††††††††††††††††††††††† ††††††††††††††††2003
Diploma in Information Systems Management ††††††††††††††††††††††††††††††††††††††††††††††††††††† ††††2002
Certificate of Proficiency in Information Systems Management †††††††††††††††††††††††††† ††††2001
Diploma in Computer Engineering †††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††† ††††1999
Support for SonicWall Firewall NSA3500, Barracuda Spam Firewall 300
LAN\WAN protocols and Technologies
Basic Cisco IP networking, including routing, switching and VLAN
Remote Desktop and VPN
Microsoft Office 2003 including Word, Excel, Access, PowerPoint and Visio
Microsoft SQL Server 2000